TERMS AND CONDITIONS

By using The Colombian Coffee Co. website you are agreeing to abide by the terms and conditions below regarding the purchasing of our products.

1. DOMESTIC SHIPPING

We try to pack and dispatch all orders within 48 hours after receiving them, usually via Australia Post. Orders sent via regular post should arrive within 2-5 business days for metropolitan areas, and with express within 2-4 days. Rural and remote areas may take longer, however we always make every effort to ensure the fastest delivery possible.

 

You will receive a confirmation email as soon as your order is ready for dispatch. All orders are marked with ‘Authority to Leave’. Please let us know if you prefer for someone to sign for your order instead.

 

Standard Shipping 2-5 business days $7.95 fixed rate
Express Shipping 1-3 business days $14.95 fixed rate

 

Delivery times are estimates only. Delivery times apply from the date of dispatch, not the date orders are received and refer to business days instead calendar days. We make every attempt to ensure all deliveries arrive within the estimated time frames above however sometimes events occur that are out of our control. If your order is more than 2 business days late based on the above guidelines please contact us at info@thecolombiancoffeeco.com.au and provide your name, order number and date of order.

 

Currently we only ship Australia wide. Please get in touch if you are overseas and we can explore alternatives.

2. AMENDING OR CANCELLING ORDERS

As we try to dispatch orders within 48 hours, please call or email us as soon as possible if you need to make a change or cancel.

3. REFUNDS + RETURNS

If we have sent you the wrong product or it has been wrongly described or if it arrived in poor condition, please contact us on info@thecolombiancoffeeco.com.au within 7 business days from delivery and we will resolve the matter.

Return shipping costs are not covered by The Colombian Coffee Co.

4. CURRENCY

All prices on this website are in Australian Dollars.

5. PRICING AND INFORMATION

All product information and prices are subject to change at any time without warning or liability on the part of The Colombian Coffee Co. The Colombian Coffee Co. is not bound by any error or incorrect information that appears on this website.

6. COPYRIGHT

The Colombian Coffee Co. website and all its contents are copyright. The contents of the site are intended solely for the personal use of visitors to the site. All content may be copied or downloaded strictly for personal use only. The reproduction, publication, distribution, display, sale or exploitation of any part of the contents of the site is prohibited.

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